Shipping
All orders over $50 will be shipped free within Australia!
Orders under $50 will be shipped at standard Australia Post rates
Pickup available from our Sydney shop and warehouse!
Express post is available at the checkout
International post available and is calculated according to Australia Post Rates
Orders are usually dispatched within 1 business days of receipt of payment. For Australian orders we offer nationwide delivery via Australia Post or our contracted courier company. Please ensure a contact number is provided to allow contact if required during delivery. Tracking details will be emailed to you once your order has been dispatched for both domestic and non domestic orders.
We are located in Sydney, NSW Australia and we post every single day! Local orders will be received in record time as well as orders in Metro areas of Australia. For more rural parts of Australia delivery will take longer - you can check the Australia Post website for delivery guidelines to your postcode/location
IMPORTANT: Please note unfortunately Covid 19 has caused unpredictable delays across our big beautiful nation so please allow up to 10 working days for delivery in Australia in any case, however 99% of the time delivery occurs before this time.
For international orders delivery will be longer and unfortunately due to COVID19 further delays may occur. Please check restrictions and custom charges if any in your country. If you have any questions our friendly staff members will be able to assist you. Please email us at orders@craftcity.com.au
Refunds
We take the utmost care in packaging your goods but in the event that you receive faullty and/or damaged goods please email us at orders@craftcity.com.au with description and images of the issue. This will help us assist you quicker. We will replace and/or refund all faulty/damaged goods upon approval. Rest assured you're in good hands :)
30 Day FREE RETURNS Satisfaction Guarantee: We understand that on occasions an item may not happen to be exactly what you require or you simply changed your mind - it happens!
And so if you have received your order and you wish to return it, you can! On us!
Please keep your item in original condition with all tags and packaging intact and return your item within 30 days of delivery for a full refund no questions asked - that's our satisfaction guarantee!
Please email us at admin@craftcity.com.au with your intentions to return your product. Our returns department will email you with a postage paid return label. Please print and attach this label to your package and post it back to us.
