Questions about shipping

Yes 👍. All orders over $50 will be shipped free. This applies to Australian orders only. International orders shipping rates will apply. Please refer to our shipping policy here

Yes, we ship all over the world 😀. Shipping costs will apply, and will be added at checkout. You can use the provided shipping calculator on the product pages for rates to your country. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders are dispatched same day at Craft City with a cut off of 3pm. Your tracking number will be sent to you after dispatch. Please monitor your tracking number for precise information.

Australian deliveries should be between 1-7 working days. Longer for rural areas. Overseas deliveries can take anywhere from 7-16 days although in some cases it's quicker we cannot guarantee a delivery time. Delivery details will be provided in your confirmation email 😎

We use all major carriers, and local courier partners.

Questions about products

Make an offer is where YOU choose the price of a product. So, if you don't like the price you see on a product, you can then make us an offer for the price you're willing to pay, we can then respond to that offer and if accepted you'll be able to buy that item at your chosen price. It's important to choose the exact quantity you want so the discounted price can apply to all. All reasonable offers are accepted 🤩

Yes you can 😎. Please add our gift wrapping service to your cart at the checkout and we will gift wrap your order for you. We can also add a note for your recipient. Please add details if any in 'order instructions' at the checkout.

Yes you absolutely can🤩. We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. We offer 30 day free returns please refer to our returns policy here.

Customer support

0424925133

Send a message

orders@craftcity.com.au