Shipping

All orders over $50 will be shipped free within Australia!

Orders under $50 will be shipped at standard Australia Post rates

Pickup available from our Sydney shop and warehouse! 

Express post is available at the checkout

International post available and is calculated according to Australia Post Rates

Orders are usually dispatched within 1 business days of receipt of payment. For Australian orders we offer nationwide delivery via Australia Post or our contracted courier company. Please ensure a contact number is provided to allow contact if required during delivery. Tracking details will be emailed to you once your order has been dispatched for both domestic and non domestic orders.

We are located in Sydney, NSW Australia and we post every single day! Local orders will be received in record time as well as orders in Metro areas of Australia. For more rural parts of Australia delivery will take longer - you can check the Australia Post website for delivery guidelines to your postcode/location

IMPORTANT: Please note unfortunately Covid 19 has caused unpredictable delays across our big beautiful nation so please allow up to 10 working days for delivery in Australia in any case, however 99% of the time delivery occurs before this time.

For international orders delivery will be longer and unfortunately due to COVID19 further delays may occur. Please check restrictions and custom charges if any in your country. If you have any questions our friendly staff members will be able to assist you. Please email us at orders@craftcity.com.au

Refunds

We take the utmost care in packaging your goods but in the event that you receive faullty and/or damaged goods please email us at orders@craftcity.com.au with description and images of the issue. This will help us assist you quicker. We will replace and/or refund all faulty/damaged goods upon approval. Rest assured you're in good hands :) 

 

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